It’s time to get into the nitty-gritty of the reviewing process of product testing.
As crazy as it sounds, we do indeed read each and every review you write (see video, “The Dos and Don’ts of StuffStuff Product Reviews”).
I interviewed John DeFrance, Marketing Specialist for the StuffStuff team, to get an in-depth look at reviewing reviews.
SW: Just to confirm, do you really read every review?
JD: Yes, we do. It may take up to a week for us to approve or decline a review after it’s written, but it will usually be within 48 hours that we read it.
SW: What happens after you review the review?
JD: We either approve the review or decline it. If your review is approved, nothing will happen. The point(s) you earned from writing the review will stay, and you won’t be notified. Product detail reviews, which are done by members who did not test that particular product, are worth one point. Post-test reviews, which are done by the testers themselves, are worth more points, depending on the level of the product.
SW: What happens when a review is declined?
JD: If a review is declined, you will be notified via email, and the point(s) originally awarded to you will be taken away.
SW: What determines whether you approve or decline a review?
JD: We look for whether the review is authentic, and we look for details about the product. We also look for the justification of rating, for profanity and for copied reviews. We have the ability to look up all of the reviews written by a given user, so it’s easy for us to spot patterns and tell if the review is authentic or not.
SW: What about negative reviews? Can a member still give a review even if it’s negative?
JD: Absolutely, as long as it’s authentic. I’ve heard people say: “I wrote a negative review for a product that I tested, and haven’t been selected since. There must be a conspiracy to only select people who write positive reviews.” This is not true. As long as you have used the product and give a valid reason for the justification of the rating you gave the product, the content of your review has absolutely no bearing on whether you are selected to test another product. It also has no bearing on whether your review will be approved or declined. As long as the review falls under the guidelines of an approved review, whether it is negative or positive does not matter.
For more information, check the breakdown of StuffStuff points for reviews in the FAQ section of the StuffStuff website, under Points & Level Stuff.